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Terms & Conditions that protect your account

When you open an account with us, these terms shape how we handle your deposits, withdrawals, account access and disputes.

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GET IN TOUCH

Reach us about terms and account issues

If you have a question about how these terms affect your account, or if you want to request your data, close your account or dispute a transaction, contact us through the channels below. Our support team can walk you through account changes, explain withdrawal verification steps and help resolve payment problems fast.

Team online

Live chat

Open the chat window in your account lobby. Average response time is under two minutes during peak hours. Available daily from 09:00 to 23:00 Indonesia time.

Email support

Send queries to [email protected] with your account email. We reply within four hours on weekdays and acknowledge weekend requests by Monday morning.

Account settings

Update your contact details, close your account or manage data preferences directly in your profile. Changes take effect immediately and we confirm via email.

ACCOUNT SECURITY

How we handle your data and account safety

Your account security is built into our terms. Every deposit and withdrawal is verified to match your registered identity.

Password & login

Change your password anytime in account settings. We do not store your password in plain text; we hash it with industry-standard encryption. Never share your login with anyone.

Payment verification

Every DANA, OVO, GoPay and QRIS deposit is checked against your account name and phone. Mismatches halt the transfer; we notify you and ask for correction before funds clear.

Data retention

We keep account history, game records and payment logs for seven years. You can request deletion of non-essential personal data; financial records stay for compliance.

Cookies & tracking

We use cookies to remember your login session and language preference. You can disable non-essential cookies in your browser; we'll still function but you may need to re-enter details.

Third-party access

Your account is not shared with external gaming sites or marketing firms. Payment processors (DANA, OVO, GoPay, QRIS) see only transaction data, never game history.

Data access & correction

Request a copy of your personal data or ask us to correct errors by emailing support. We respond within ten working days and provide downloadable records in standard format.

Terms & Conditions questions answered

Below are the questions we hear most often about how our terms work in practice — account rules, withdrawals, data and disputes.

Yes. Go to Settings > Account > Close Account and confirm. Outstanding withdrawals process first; any balance is returned to your registered payment method. Your game history stays archived for dispute resolution if needed. Reactivation after closure depends on local law and requires identity re-verification.

Report the issue to support within 30 days of the transaction. We check your account history, payment logs and our settlement records. If the withdrawal cleared to your DANA, OVO, GoPay or QRIS account, your bank may have received it; contact your bank directly. We resolve confirmed errors within five working days.

Deposits usually clear within one minute once you approve the payment on your phone. In rare cases (network delays, bank maintenance), clearing can take up to ten minutes. We send a confirmation email and deposit notification as soon as funds arrive in your account wallet.

You can request all personal data we hold — your name, email, phone, deposit and withdrawal history, game records, and login timestamps. Email [email protected] with your account email. We send a download link within ten working days; data is available as CSV or JSON format.

Your game history is private and never shared with marketing partners or third-party sites. Only payment processors see transaction summaries needed to settle deposits and withdrawals. Law enforcement requests are handled according to local jurisdiction; we notify you unless prohibited by law.

Use the Forgot Password link on the login page and we'll send a reset email to your registered address. If you lose phone access and can't receive two-factor codes, contact support with proof of identity and we'll restore access within 24 hours during business hours.

You can set a daily or weekly withdrawal limit in Settings > Wallet > Limits. This helps you manage spending but does not override our terms. You can raise or remove limits anytime, though changes take effect after 24 hours to prevent abuse. Contact support to lower limits immediately.

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