Reference

Your Rights and Our Legal Commitments

dapetduit login operates under a clear legal framework so you know exactly what governs your account, your data, and your transactions — where local law permits.

Jurisdiction: IndonesiaData Retention Policy ActiveAccount Security StandardsDANA, OVO, GoPay, QRIS Covered24/7 Legal Support Access
dapetduit login Your Rights and Our Legal Commitments
KONTAK HUKUM KAMI

How to Reach Our Legal and Compliance Team

Our legal contact paths are available around the clock. Whether you are in Semarang or anywhere else in Indonesia, our compliance team responds within one business day for formal legal requests and within two hours for account-specific policy questions submitted through live chat. Use the channels below to reach the right team quickly.

Team online

Live Chat Support

Our live chat operates 24 hours a day, seven days a week. For account-specific legal questions — such as data access requests or terms clarification — our team responds within two hours via this channel.

Email Legal Team

Send formal legal requests, data deletion notices, or terms dispute queries to our dedicated compliance email. We acknowledge receipt within four hours and resolve most requests within one Indonesian business day.

Account Dashboard

Log into your account and navigate to Settings › Legal to download your transaction history, review the current terms version you accepted, or submit a formal data access request directly without contacting support.

KEAMANAN DAN KEPERCAYAAN

How We Handle Data, Cookies, and Account Security

Our data and security practices are built around six concrete commitments. Each one is checkable: you can verify your data status, cookie preferences, and account-access logs at any time from your account…

Data Handling

Your personal data is stored on encrypted servers with access restricted to authorised compliance staff only. We do not sell, rent, or share your data with third-party marketing networks without your explicit written consent.

Cookie Policy

We use session cookies for login continuity and analytics cookies to improve page performance. You can adjust cookie preferences at any time via the cookie banner in your account footer — no account action is required.

Account Security

Two-factor authentication is available for all accounts and can be activated in Settings › Security in under one minute. We log every login attempt with IP address and device fingerprint so you can spot unauthorised access immediately.

Data Retention

Transaction records — including DANA, OVO, GoPay, and QRIS payment logs — are retained for five years in line with Indonesian financial record-keeping norms. After that period, records are securely deleted unless a legal hold applies.

Who to Contact

Our Data Protection Officer handles all formal data requests. Submit your request via the Account Dashboard legal form or email our compliance team directly. We confirm receipt within four hours on Indonesian business days.

Requesting Changes

You have the right to request correction, access, or deletion of your personal data at any time, where local law permits. Submit the request through Settings › Legal, and our team processes it within five business days.

Frequently Asked Legal Questions

These are the legal questions we receive most often from account holders in Indonesia. Each answer reflects our current policy and refers to the specific account path or contact method you need to act on it.

Your account relationship is governed by applicable Indonesian law. Where a specific area such as data privacy or consumer protection is addressed by local regulation, that regulation takes precedence over our internal terms. Access to features depends on local law in your region.

Log into your account, go to Settings › Legal, and select 'Request Data Export'. We compile your full data record — including transaction logs from DANA, OVO, GoPay, and QRIS payments — and deliver it to your registered email within five business days.

Yes, where local law permits. Submit a deletion request via Settings › Legal or email our compliance team. We process confirmed deletion within ten business days, retaining only records legally required by Indonesian financial regulations for the mandatory retention period.

All payment records — including DANA deposits, OVO withdrawals, GoPay transfers, and QRIS payments — are encrypted and stored for five years per Indonesian financial record norms. You can download a personal transaction statement from the Account Dashboard at any time.

We notify you by registered email at least seven days before any material change takes effect. The updated version is also posted under Settings › Legal with a version date. Continuing to use your account after that date constitutes acceptance of the revised terms.

Contact our Data Protection Officer via the compliance email listed in Settings › Legal or through 24/7 live chat. We acknowledge all formal legal complaints within four hours and provide a written resolution within five Indonesian business days.

We do not share your personal data with third-party marketing networks. Data is shared only with payment processors such as DANA, OVO, GoPay, and QRIS strictly to complete your transactions, and with legal authorities where Indonesian law requires us to do so.